Building and Maintaining Customer Relations (ODE) (BUSI 1015)
In this course, students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs, and fostering an environment that encourages customers to return. The course is of interest to anyone who works with customers, either internal or external, on a daily basis.
Credits:
| Credit Hours | Contact Hours | Lecture Hours | Lab Hours | Other |
|---|---|---|---|---|
3.000 |
42.000 |
|
|
|
[+] Prerequisites:
[+] Corequisites and Concurrent Prerequisite(s):
None
[+] Equivalents:
[-] Restrictions:
Must be enrolled in one of the following Levels:
Post Secondary
Must be enrolled in one of the following Majors:
(BAHR) Bus Admin - Human Resources
(BAMK) Business Admin - Marketing
(BSCR) Bus Studies-Client Relations
(BSFN) Business Fundamentals
(BUSG) Business
(BUSN) Business (non-Co-op)
(FLIE) Flight Services
(GLFO) Golf Facilities Operation Mgmt
(HADM) Hosp Admin - Hotel and Resort
(HMGT) Hosp Mgmt - Hotel and Resort
(OFAE) Office Admin - Executive
(SKIR) Ski Resort Operations
(TMPD) Tourism-Mktg and Prod Develop
(TOUR) Tourism Management
(TRSM) Tourism
(TRVL) Tourism and Travel
(BADM) Business Administration