Customer Service (BUSI 2005)
Building an awareness of the critical need for a high level of customer service in any organization is necessary for success. Differentiated customer service can be the basis for building a sustainable competitive advantage. Students learn how to give and receive effective feedback, the importance of service quality standards and customer relationship management, and communication skills including listening.
Credits:
| Credit Hours | Contact Hours | Lecture Hours | Lab Hours | Other |
|---|---|---|---|---|
3.000 |
42.000 |
|
|
|
[+] Prerequisites:
[+] Corequisites and Concurrent Prerequisite(s):
None
[+] Equivalents:
TOUR 1004 Professional Customer Service
[-] Restrictions:
Must be enrolled in one of the following Levels:
Post Secondary
Must be enrolled in one of the following Majors:
(BAHR) Bus Admin - Human Resources
(BAMK) Business Admin - Marketing
(BSCR) Bus Studies-Client Relations
(BSFN) Business Fundamentals
(BUSG) Business
(BUSN) Business (non-Co-op)
(FLIE) Flight Services
(GLFO) Golf Facilities Operation Mgmt
(HADM) Hosp Admin - Hotel and Resort
(HHRO) Hosp-Hotel and Resort Ops Mgmt
(HMGT) Hosp Mgmt - Hotel and Resort
(OFAE) Office Admin - Executive
(SKIR) Ski Resort Operations
(TMPD) Tourism-Mktg and Prod Develop
(TOUR) Tourism Management
(TRSM) Tourism
(TRVL) Tourism and Travel
(BADM) Business Administration